FAQ - Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
As a rule, your order will reach you within 4–5 business days.
Where do you deliver to?
We deliver within Germany, to many EU countries, and outside the EU - please inquire about this separately.
Is shipping within Germany really free?
Yes! Shipping within Germany is always free for you – regardless of the order value.
What does shipping outside of Germany cost?
Our shipping costs are as follows:
within Germany - free of charge
within the EU - 10 Euros
outside the EU - 20 Euros
Products & Materials
Are your bags vegan?
We develop our bags with the goal of avoiding materials of animal origin. That is why we do not use leather, for example, and also select linings, reinforcements, and other materials specifically according to this principle.
At the same time, we want to be transparent: given complex supply chains, we cannot currently completely rule out animal origins for every auxiliary material and every upstream manufacturing step – for instance in the production of individual metal parts.
We are therefore working continuously to document our supply chain even more precisely and to clarify these last open points together with our suppliers. Our goal remains the same: to avoid animal components as consistently as possible.
Where does the material come from?
Our apple textile is produced in Italy, where one of the main apple-growing regions in Europe is located.
How do I best care for my bag?
A soft microfiber cloth with a touch of dish soap works great for cleaning. Additionally, a small care cloth is included with your bag – for the perfect shine of your metal parts.
Returns & Exchanges
Can I return my bag?
Yes, of course. You can return your order within 14 days, provided it is unused, complete, and undamaged.
How does the return shipping work?
Get in touch with us briefly – we will send you all necessary information. Return shipping costs are borne by the customer.
💫 Special features of MILLA VON COSY
What is the LoveTag?
Every bag contains a small, lovingly designed gift – the LoveTag. It contains a small piece of your bag and is intended as a keychain. A piece of you – for a loved one.
Where and how are your bags made?
Our bags are crafted with love in Europe; some models are already produced in Germany. We place great value on craftsmanship quality. Fair working conditions and respect for human rights are among the principles that guide us when selecting our production partners.
📩 Contact & Service
I have a question – how can I reach you?
You can write to us at any time at mail@millavoncosy.de. We will get back to you as soon as possible.
Are there gift wrapping options?
Every bag is lovingly packaged. Upon request, we are happy to include a small greeting card with a personal message – simply note this at checkout.
